FAQ
- What do I need to open an account?
Holy Smoke Cigars only sells to licensed tobacco retailers. We will need a copy of your State Tobacco License and Sales Tax License to open an account before you can place an order with us.
- What do I need to do if I move my store to a new location?
You need to send us copies of the updated licenses with the new address before we can ship to the new location.
- Can I have you ship my order to a home address?
Only if your State Tobacco and/or Sales Tax License shows your home address as your business address.
- How do I pay for an order?
We accept Visa, MasterCard, Amex and all other forms of money transfers.
- Can I use my personal credit card to pay for orders?
We can only accept personal credit cards if the address of the store location is on file as a secondary address with the issuing bank.
- How can I track my order?
As soon as your order ships, we send you an email with your invoice which includes a shipment tracking number.
- What is your return policy?
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All orders are inspected for condition and accuracy before they leave our warehouse. But we are human and mistakes can happen. Please inspect your order as soon as you receive it and report any issues to us within 72 hours from the time you received your order. All approved returns must be sent back to us within 15 days from the time you received your order.
All products must be in a resalable condition. Any questions regarding returns or exchanges can be addressed by our Customer Service via email at holysmokecigars.ca@gmail.com or by phone at 805- 638-0086, Monday-Friday 10 am to 5pm PST.
